Return and Refund Policy

Last updated: October 11, 2026

At Christmas Pajamas, we want you and your family to be happy with your purchase. We offer a 30-day return period from the date your order is delivered.

Return Eligibility

To qualify for a voluntary change-of-mind return, items must be unworn (other than reasonable trying on), unwashed, undamaged, and in their original condition, with tags attached where supplied.

You must contact us within 30 days of receiving your order. Proof of purchase or an order number is required.

These conditions do not restrict your legal rights to return defective, incorrectly supplied, or misdescribed goods.

How to Request a Return

Email info@christmaspajamas.shop with your order number and the item or items you wish to return.

Our team will provide return instructions and the applicable return address. Please do not send merchandise to our business correspondence address without receiving return authorization.

Return Shipping

For voluntary change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise stated or required by applicable law.

If you receive defective, damaged, or incorrect merchandise, contact us so we can arrange an appropriate remedy, including covering reasonable return shipping when legally required.

Refunds

Once your returned merchandise is received, we will inspect it and notify you of your refund status.

Approved refunds are issued to the original payment method. Processing by banks and payment providers may take additional time.

Original delivery charges are generally non-refundable for voluntary change-of-mind returns, except when required by applicable consumer law.

Damaged, Defective, or Incorrect Products

Please contact us as soon as reasonably possible if your order arrives damaged, defective, incomplete, or different from what you ordered.

Provide your order number and photographs if available. We will arrange the appropriate refund, replacement, or other remedy in accordance with applicable consumer laws.

Exchanges

If you need another size, colour, or style, contact us for assistance. Exchanges depend on product availability. You may need to return the original item and place a new order.

Special Exceptions

Where legally permitted, certain personalized products and opened sealed goods that cannot be returned for genuine hygiene or health-protection reasons may be excluded from voluntary change-of-mind returns. Any applicable exclusion will be communicated before purchase.

These exceptions do not affect statutory rights relating to faulty or misdescribed goods.

United Kingdom and European Union Customers

Where applicable, customers have a statutory right to cancel eligible online purchases within 14 days after receiving the goods, without providing a reason.

You can exercise this right by emailing info@christmaspajamas.shop with a clear statement that you wish to cancel, including your order details.

After notifying us, you generally have another 14 days to return the merchandise. Refunds, including any basic outbound delivery charges required by law, will be processed within applicable legal time limits.

This statutory cancellation right is separate from and additional to our voluntary 30-day return policy.

Australian Customers

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law. Depending on the nature of a product failure, you may be entitled to a refund, replacement, repair, or other statutory remedy.

Other Consumer Rights

Nothing in this policy limits mandatory consumer rights in Canada, the United States, United Kingdom, European Union, Australia, or another jurisdiction where applicable law provides protections.

Contact

Christmas Pajamas

Email: info@christmaspajamas.shop

Website: https://christmaspajamas.shop

Business address: 5 Kings Cross Rd, Brampton, ON L6T 3X6, Canada.